A must for Salespeople and anyone who meets and greets for a living.
Just use the SMART acronym!!
When you speak with anyone about non-business topics, the important thing to remember is, people want to talk about THEIR day, not yours.
I once heard it said about a man; “he can tell you to go to Hell and make you look forward to the trip”. Such is the power of delivery.
Customers want to feel good about their choices, making them feel good about you as a person goes a long way towards that.
The decision to buy or not buy is always based on feelings. When you make a customer actually enjoy time with you then they will look for other reasons to use you. Simply because you make them feel good.